After-sales Support

Email support@mossimagegenerator.com for anything about a purchase. Include the email you sign in with and your order number (Settings → Orders). We reply within 3 business days.

I paid but my credits are missing

Credits are added as soon as our payment provider confirms the payment — usually within a minute. Refresh the page and check Settings → Orders. If the order still shows as pending after 30 minutes, email us with the order number.

I want a refund

Unused packs can be refunded in full within 7 days of purchase. See the Refund Policy for all cases.

A generation failed or was blocked

Credits for failed requests, and for requests where every image was blocked by the safety checker, are refunded automatically. Check Settings → Credits.

I was charged twice

Duplicate or unauthorized charges are refunded in full. Email us with both order numbers or the charge details.

Receipts

Waffo, our payment provider, emails a receipt after each purchase. Your order history is under Settings → Orders.

Deleting my account or data

Email support@mossimagegenerator.com. See the Privacy Policy.